The only information the player received from customer support was that the website was under maintenance and that their balance could not be withdrawn. We tried to get in touch with the casino team, however, we haven’t received any response other than a promise that the issue would get looked into. The case was closed as ‘Unresolved’ because the casino failed to provide any relevant information on the issue. The casino team later informed us the player’s balance had been successfully refunded to the player’s USDT wallet, which was confirmed by the player. There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting.
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